Effective Date: 2025-8-1

Thank you for shopping with Heidi. We are committed to delivering your handbags quickly and securely. Please read our Shipping Policy carefully to understand our shipping practices.

1. Processing Time

  1. Orders are typically processed within 1–3 business days after payment is received.

  2. Orders placed on weekends or holidays will be processed on the next business day.

  3. If there is any delay in processing your order, we will notify you by email.

2. Shipping Rates & Delivery Estimates

  1. Shipping costs are calculated at checkout based on your location, order weight, and shipping method.

  2. Estimated delivery times:

    • Domestic (China): 2–7 business days

    • International: 7–21 business days

  3. Delivery times may vary due to customs clearance, carrier delays, or other unforeseen circumstances.

3. International Shipping

  1. We ship worldwide unless otherwise stated.

  2. Customs duties, taxes, or import fees are the responsibility of the customer. Please check your country’s regulations before placing an order.

  3. We are not responsible for delays caused by customs inspections.

4. Order Tracking

Once your order has shipped, you will receive an email with your tracking number and instructions to track your package.

5. Address Accuracy

Please ensure your shipping address is complete and accurate. Heidi is not responsible for lost or delayed packages due to incorrect or incomplete addresses.

6. Shipping Carriers

We work with reliable carriers such as [Insert Carriers: e.g., DHL, FedEx, UPS, EMS, SF Express] to ensure your order arrives safely and on time.

7. Lost or Damaged Packages

  1. If your package is lost in transit, please contact us, and we will assist you in filing a claim with the carrier.

  2. If your order arrives damaged, contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

8. Contact Us

For any shipping-related questions, please contact us:

  • Email: info@heidi-187king.com

  • Phone: +86 7558 2577907

  • Address: No. 101, Zhongxin 4th Road, Futian District, Shenzhen, Guangdong, China