Effective Date: 2025-8-1

Thank you for shopping with Heidi. We take pride in the quality of our handbags and want you to be completely satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

  1. Items must be returned within [insert timeframe, e.g., 14 or 30 days] of delivery.

  2. Returned items must be:

    • Unused, unworn, and in their original condition.

    • In their original packaging, including tags, dust bags, and accessories (if applicable).

  3. Proof of purchase (order confirmation or receipt) is required.

  4. Sale, clearance, or personalized/customized items are not eligible for returns or refunds unless defective.

2. Return Process

  1. To initiate a return, please contact us at info@heidi-187king.com with your order number and reason for the return.

  2. Once your return request is approved, we will provide instructions for sending your item back.

  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

  1. Refunds are issued to your original payment method once the returned item is received and inspected.

  2. Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.

  3. Shipping costs (if applicable) are non-refundable.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Contact us at info@heidi-187king.com within [insert timeframe, e.g., 7 days] of receiving your order.

  2. Provide photos of the damage or incorrect item.

  3. We will arrange a replacement or issue a full refund, including shipping costs.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards or promotional vouchers.

  • Sale or clearance items.

  • Personalized or custom-made products.

  • Items not returned in their original condition.

7. International Returns

For international orders, customers are responsible for all return shipping fees, customs duties, and taxes associated with returning items to us.

8. Contact Us

If you have any questions or need further assistance, please contact us:

  • Email: info@heidi-187king.com

  • Phone: +86 7558 2577907

  • Address: No. 101, Zhongxin 4th Road, Futian District, Shenzhen, Guangdong, China